These terms apply to every course booking made with the Virginia Institute of Finance & Management, whether booked online, by email or through a corporate purchase order. They sit alongside our Terms & Conditions and Privacy Policy.
Confirming a booking
A booking is confirmed when we issue a written confirmation, not when payment is submitted. Places are limited and allocated in order of confirmed bookings. Fees are payable in full before the course starts unless we have agreed credit terms with your organisation in writing.
If you cancel
Cancellations must be sent in writing to clients@viftraining.com. The date we receive your written notice is the date used to calculate any charge.
| Written notice before the course start date | Charge |
|---|---|
| 28 days or more | No charge — full refund |
| 14 to 27 days | 50% of the course fee |
| Fewer than 14 days | 100% of the course fee |
Transferring to another date
You may transfer your booking to another scheduled date of the same course once, free of charge, provided you give at least 14 days’ written notice before the original start date. Any difference in fee between the two dates is payable. Further transfers, or a transfer requested with less than 14 days’ notice, are treated as a cancellation under the table above.
Sending someone else in your place
A substitute delegate may take your place at any time before the course begins, at no additional charge. Please send the replacement delegate’s name, job title and email in writing so that materials, joining instructions and certification are issued correctly.
If we cancel or reschedule
Occasionally we must cancel or move a course — most often when the minimum number of delegates is not reached. Where that happens you may choose either a transfer to the next available date of the same course, or a full refund of the course fee. We will tell you as early as we can, and wherever possible at least 14 days before the start date.
We are not able to reimburse travel, visa or accommodation costs, and we recommend booking flexible or refundable travel and arranging suitable insurance. Where a course is cancelled at short notice and you have incurred unavoidable costs, contact us — we will consider reasonable claims on a case-by-case basis.
Refunds
Approved refunds are returned to the original payment method. Refunds are issued within 14 working days of approval. Your bank or card issuer may take several further days to show the funds.
Tax. Where VAT or sales tax was charged, it is refunded together with the refunded portion of the fee. Bank charges, card fees or currency-conversion differences arising from the original payment are not refundable.
Non-attendance
A delegate who does not attend without giving written notice remains liable for the full fee, and the booking cannot be transferred once the course has started. If you are unable to attend because of illness, bereavement or a comparable emergency, contact us as soon as you can — we will consider a transfer on a case-by-case basis.
Online and in-house courses
The same notice periods and charges apply to virtual and online courses. In-house, bespoke and closed-group programmes are governed by the terms set out in their individual proposal, which take precedence over this page where the two differ.
Statutory rights
Nothing in these terms removes any right you have under applicable consumer law. Where you book as a consumer rather than on behalf of an organisation, and the law of your country grants a cancellation right stronger than the table above, that right applies.
Contact
Questions about a booking, transfer or refund: clients@viftraining.com.